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This place is friggin’ unbelievable. I scheduled an appointment for my washing machine for a Wednesday afternoon. They gave me a window of 1-5 p.m. They even called and confirmed it.
I took a half day off from work in order to get this done. I am in sales and so, even though this affected my livelihood, I had no choice but to take the time off if I wanted to get it fixed. Around 4:30 p.m. on the day of service, I started getting worried that they hadn’t shown up yet. I called the main number and they said they’ll have the service technician scheduled for my call contact me. 10 minutes later, I get a call from him. He proceeds to tell me that he just finished a job, is on his way to his next call which is about 30-45 minutes away from me and he anticipates being there for a couple of hours. He then tells me he gets off work at 7 p.m. I confront him that based on this information, it doesn’t appear that he’d get to my place and he confirms it.
I was furious and contacted the main office who gave me the run around and apologized but that wouldn’t do me any good since my machine was broken, laundry was piling up and I wasted a half day for nothing. I demanded they send another technician and they said there was no one else available and there is nothing more they could do. I told them they better have the technician show up first thing the next morning and they wouldn’t commit to that either.
The next morning, no one had showed up and I called again. You would think that they would be the ones following up with me but no sir. They claimed that their technician had called in sick. I said that was ridiculous and they need to send someone else and they said there was no one else. They then offered to send someone the following Wednesday and this is where I just lost it and started calling them every name in the book for insulting my intelligence. I said why would I have to wait until next Wednesday if my turn was skipped yesterday and they couldn’t answer that. They then said that if I am not happy with them, I can contact someone else. I said no shit, I know that is my option but they signed up for a job and they now need to complete it. I demanded to have a district manager contact me and no one ever did.
I was so fed up with them that I went ahead and contacted another service which has shown up and fixed my machine.
These people were careless, didn’t give a shit, there was no urgency to my plight and non-responsive. I always had to call and be on their ass. Not once did anyone ever call me to assure me they were on top of it and will get my problem taken care of right away.
STAY THE HELL AWAY FROM THESE FREAKS.

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URL: A&E Factory Service

Tags: a&e factory service, careless, missed appointment
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