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Air Asia Complaints – Bad customer service
Description
On 21 Dec 2010, I took flight QZ 8396 with my wife for honeymoon to Bali at 11.50 am. Our flight landed at Denpasar airport app 2.50pm. Sadly, could not find my luggage on the conveyor hence, made a lost luggage report to Airasia vide the Denpasar airport authorities. At same time I did mention to personal in changes that I will going stay at Legian Kuta not as plan at Lovina Beach once found my luggage please given call to my mobile accordingly for me to inform the new hotel address. They did call me at 3pm on next day and I inform the Hotel detail accordingly to them, upon that myself and my wife tried calling the airasia customer service hotline in Bali but no answer for the next few hours until 7.30pm at last we decide to go to airport at Despasar to check the my luggage status and we found my luggage in on the way to hotel which I stay at Legian street and it been delivery at hotel 8.20pm
My complain
Customer service and the way they talk with customer at so rude!!! Anyhow this is budget airlines we are still pay for it we should received right service
Basically, I had to spend $ to purchase clothing’s, & toiletries, pay for return cab fare to Despasar airport to claim my luggage & Air Asia did not even have the courtesy to call & apologies or the least Airasia could do was to explain what the heck happened to my luggage!!!
Would be good if someone can advise me where to lodge a formal complaint to AirAsia
Best regards
G.Sivaganesh
[email protected]
60194721058
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URL: http://www.airasia.com
Tags: air asia, airasia complaint, bad customer service
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I thought airasia could be a cheap flight solution for everyone, but it turned out to be a cheap ass costumer service. I am really pissed off, and I am not gonna leave it until I get what I deserved.
I got into trouble twice with airasia. first time was my singapore-yogyakarta flight. I did not get any notice until the D day and I was already flying from japan-singapore at that time. my Sing-ygy flight was canceled, and i had to buy a new ticket which was a big hassle at that time, but at the end airasia refunded my canceled ticket. even though it took like 2months, but it was ok.
But this time, I am totally pissed off!!! I booked Japan-KL, KL-YGY ticket, and airasia changed the flight time from Japan, so that I cant use my KL-YGY ticket. the only solution was for me to wait for one night in KL and get a free change for the next day KL-YGY. WTF!! I only have a limited holiday, and I dont want to spend it in malaysia. So I asked for a reroute to the nearest airport, KL-Solo, but airasia said no. I asked for a refund, they also said no. WTF???
what kind of a service is that? we are not allowed to change or cancel the booking but when you guys change the time or cancel the ticket we have to be in trouble and have no choice? just say to your customer take it or leave it???
I WILL DEFINITELY NOT USE AIRASIA EVER AGAIN…..bad experience!!