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I have been trying to call the Premium call number a few times since 6. 33pm until 6.51pm and I am still put on hold and I am still charged. I strongly felt that AirAsia is trying to make money this way and I felt cheated but have no choice because I was deparately need to contact AirAsia for assistant for a mistake that is not my fault but AirAsia system fault – double booking.

AirAsia try to claim “ to engage callers withing 20 seconds” so you need to pay for calls !!!!!! There is no other number to call except this 600 85 9999 if you need to speak to an officer.

I have lost count already how many minutes that AirAsia has made money from this unnecessary calls???? I strong feels that I should not be charge when AirAsia cannot provide good customer service and to fulfill the claim. it is really absurd !

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URL: http://www.airasia.com

Tags: airasia, airasia premium call
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