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Airtel prepaid in chennai Complaints – Unauthorised charges
Description
We are using airtel prepaid service for my mobile in chennai. I have paid 1 year payment for caller tune. After 6 months, i found out that there was a big advertisement was playing before my caller tune and no one is able to hear my caller tune. Hence i called airtel customer service and asked them to stop playing the advertisement before my caller tune but they have the complete caller tune. Also they did not refunded the remaining 6month caller tune charge which i already paid to my account. They did some confusion and refunding the money and also taken Rs 60/- additionally from my account without any intimation. Several times we informed this to customer service but there is no proper response. This is really non-sense. Airtel customer service is very bad.
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URL: airtel prepaid
Tags: airtel prepaid, unauthorised charges
Stats: 701 total views, 2 so far today
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Dear Customer (Airtel prepaid in chennai Complaints – Unauthorised charges),
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at [email protected] with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards,
Rakesh Ranga
Airtel Customer Service Team
Dear Customer (Airtel prepaid in chennai Complaints – Unauthorised charges),
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [email protected] and we will be happy to be of assistance.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
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