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American Airlines is a very SORRY AIRLINE, They are a very rude & unprofessional company, They are $$ hungry and they do not value their customers. They are very rude and unprofessional company. All they care about is how much money they can make off each customer. March 01, 2011 was my very time flying on American Airlines, so prior to flying I called them to make sure that I had all of their fly rules in place. I called to find out about the baggage rules and I was told that I could bring my luggage on board as long as it did not weight more than 40LBS. I later called back because I read on their website that electronic games were not allowed on board. I wanted to know if that menat that my child could not bring his gameboy. whne I called a very nasty agent answered and was very rude about answering my question. When I ask her the question she told me to read the website and whne I requested to speak with a supervisor, the agent said that if I wanted to speak with a supervisor, I would have to call back and she hung up the phone in my face. I called back and spoke to a supervisor and she said that she was sorry.
They do only offer snacks for sale . I usually fly SouthWest Airlines and they always offer free snacks. A bag of peanut or chips or something.It shows that they vaule their customers.
I had a even worst experience on my flight back to my home city. Thet ramp agent publicly humilated me in front of all of the other passengers. I asked to speak to a supervisor and guess what she said, You know it. She said that she was so SORRY. I will never fly with this airlines every again and I suggest that they you take your flying business somewhere else. I even wrote to the corporate office and the send a response back stating that they were, YOU KNOW WHAT, That they were SORRY to hear what had happen to me and that was it.
I mentioned to a group of people at a beautyshop a few days later and another lady said that she had a very bad experience with them and they told her the same thing that they were YOU KNOW (SORRY).
THIS ONE SORRY AIRLINES AND CAN NOT HELP BUT TO MENTIONING JUST HOW SORRY OF A AIRLINE THAT THEY ARE.
When I got to the airport the next day for my flight, I was told that I would have to pay $25 for my luggage. I tried to explain how I called and was told that my bag could be carried on just so long as it does not weight more then 40lbs. Although my bag only weighed 29lbs, i was still made to pay $25 dollars, because ot was a couple inches too tall. I spoke to a Supervisor and she just said that she was sorry

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URL: American Airline

Tags: american airlines, american airlines complaints
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