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I have recently bought myself a refurbished BlackBerry torch and was ripped off by the data plan charges. If you browse through all the options on Phone updates, you’ll realize that all Smartphone updates require a $25 data plan. However, if you look at the refurbished ones; there is no such disclosure. I decided not to make any commitment to data plan and bought a refurbished phone to use the voice service. First, I gave the phone to my wife and then she didn’t like it. I plugged it to my phone after that. I tried to use the wireless feature of Blackberry to connect to the web. Later, I received a message same night that I have exceeded my data plan limits. First question is why on earth, phone is using cellular connection even thought it has a 802.11 connection at home. I wouldn’t be surprised if somebody at AT&T set this on purpose.

Then, I removed Blackberry. Threw it away to my drawer and then went back to my old phone. Later, I called AT&T to cancel data plans on both of my accounts. I was confirmed that this is set.

20 days later, I get the bill with extra charges from AT&T. I understand that I made a mistake. I was willing to pay it but here is the other problem. It turns out they did not cancel data plan on one of my plans even though I called them. I asked for a refund and was rejected.

Here is the summary. Regardless of the contract type you have, AT&T automatically adds a data plan to each phone you use with a Blackberry even though this was not disclosed in the agreement.

This is not the first time AT&T tricked me into a big bill. I hope I can get rid of them as soon as possible.

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Tags: at&t, at&t complaints
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