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About six months ago I bought 2 batteries and paid core deposit of 12.00 each. laid the receipt on dash and took the cores back for refund and was refused a refund because of the receipt being unreadable(ink faded from sun)Talked with manager of store and was not given any refund even though

the employee I purchased from verfied the purchase…I was pissed.

on saturday march 12/11 I again purchased a electric motor replacement for

my Caddy…took it to mechanic he said it was not the motor but the master

switch…took it back to store 20 minutes after purchase with receipt and

boxed motor..would not refund said once taken out of store there was no reutrn…The motor was about 70.00 was going to buy a master switch for 125.00 and pay the difference…the employee was acusing me of trying to pull a fast one…well…I am sending my “rewards card” back and telling them where to put it…I really think the Autozone store in Springfield Missouri on Chestnut expressway west…employees could use a “customer service 101 course” well folks they have seen the last of me…they try

to screw U…They are not out to “win friends” and “make happy customers”

I ended up getting the things I needed from “O Reily auto” who were very courteous and understanding…from no on they get my business…of course Auto Zone could care less according to their personal at the store…

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Tags: auto zone, auto zone complaints
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