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I have toured some countries with the booking.com’s hotel reservation on May.
But there happened a serious problem.
When I came back, I received e-mail that noticed no-show payment for 4 hotels.
Suprising with the e-mail, I reviewed the situation.
I remember I cancelled all the hotel that I couldn’t to go among the hotel I have booked
There is a ‘my booking’ page in the booking.com site, and there is a ‘all my bookings’ list in the ‘my booking’ page.
At last, I found that there aren’t the names of the controversial 4 hotels in the ‘all my bookings’ list.
So, I couldn’t realized that those hotels were booked.
I have thought that the booking.com site is very well-systemed and perfect.
I couldn’t imagine that there were omitted hotels among the ‘all my bookings’ list.

I appealed to the customer service woman of booking.com company.
She explained it’s the reason that I have booked without log-in.
I wonder why it expressed ‘all my bookings’ that are by no means all my bookings.
I was confused with the serious wrong information of booking.com company.
After my appeal, the company changed the ‘all my bookings’ to ‘my bookings’ in the site.
But they refused to refund for me.
Please let me know what can I do in this unjust situation.
Thank you.

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5. Complaint against a complaint site

URL: http://booking.com

Tags: booking.com complaints
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