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British Airways Complaints – BA and Chase Credit Card
Description
British Airways, along with Chase Credit Card Company has misled the American Public with false advertising for their credit card. Here is the evidence:
1. www.chase.com/britishairways is the URL for the credit card that British Airways is advertising.
2. A few months ago, their advertisement stated that if you subscribe to the card (which costs $95 a year); and spend a $ 5000 in 2 months – you would be entitled to a free ticket worth 25, 000 miles.
3. I subscribed to the card and spent the required amount of money. I received an email from Chase informing me that I am now entitled to this ticket.
4. My girlfriend did the same thing and subscribed to her own card.
5. When we went to procure the “free” ticket, we were horrified to find out that BA had added $ 528.84 for taxes and ‘fees’.
6. An economy class ticket on BA to London from Washington Dulles travelling in November 2011, was being quoted at approx. $ 720 on various websites including their British Airways. Those included all fees and taxes.
7. This then meant that the “free” ticket’s value for getting their card, was actually less than $ 200 and after you deduct the cost of the card at $ 95 – the actual value of their ‘free’ ticket was $ 105.
8. In order to then ‘select’ a seat, which is normally standard for all airlines at no additional cost (including BA on their site) – because this was a ‘free’ ticket I had to pay an additional $ 60 for the seat!
9. So, the net savings for the “free” ticket that BA was advertising ended up at a whopping $ 45!!
If there was ever a false advertising and an intentional misleading of the public – this is a great example. This is a rip off and they need to be stopped.
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URL: http://www.chase.com
Tags: british airways complaints
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A cautionary tale and note of assistance to all those who have suffered the misfortune of travelling with British Airways and experiencing their unique brand of so-called Customer Service:
BA are an unmitigated disgrace when it comes to customer service and they totally ruined our wedding and honeymoon travel.
My wife and I suffered an appalling trip at the hands of this company and Mr Keith Williams, CEO, and his management could not be more disinterested.
We suffered rubbish on the floor, rude and ignorant BA staff and no food in the Lounge at Gatwick. We had no working entertainment screens, broken seat tables, faulty seat controls, rude and ignorant cabin crew, burned food, an hour wait for dinner and another hour delay being served at breakfast; not to mention the insects, yes, insects, in the seat arm compartment. All this in First Class.
I suggest writing to the following in the hope you have better success than we did. We found emailing them daily was the fastest way to elicit a response. Start with an email to Mr Williams, copied to all. That should provide some response. Good luck.
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