Description

The only, only reason to have a Capital One credit card is that they do not charge foreign exchange fees. Otherwise, their card is nothing and customer service even worse. I just came back from Italy and found out that my hotel in Florence had placed an unauthorized charge on the bill after I had checked out with a zero balance. The hotel claimed to know nothing about the charge (therefore, there was nothing to remove), so I asked Cap One to do a chargeback. I had to submit documents 3 times! They asked for the credit card receipt (doh! Why would a receipt be generated for a fraudulent charge?) and said they would close out the inquiry if I didn’t provide it! What a JOKE! Did these guys graduate from the third grade?

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URL: Capital One

Tags: bad customer service, capital one complaint
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