Description

On 8/11/11 I had $22620.01 in my business checking account a check came through for 26.18. they bounced it and charged me a 39.00 bounce fee because A charge was on hold for 2246.84 but had not yet posted to the account. I ran that morning before the charge was posted and deposited cash to cover the 22620.01 before it posted to my account. I don’t understand how they bounced the check when that charge was not posted to my account. The charge was also dated to post to the account 8/15/11 but came out of my account 8/12/11. The Check posted on 8/11/11. Citizens also lost 2 deposits I had made on 2 seperate occasions and told me it was my problem to find out where they went. So I had to get my customers to there bank info and track down the checks they paid us with. It was kind of embarassing. I found out where the money went ! They deposited the money in someone else account. I am truly sick of this bank. When you call the bank you never get the right information. I have been banking with citizens since 2005 and I notice they change practices and DO NOT inform the customer, But when you call them they say it has always been that way. Believe me I do not want to bounce things and give citizens my money. It seems things are one way for a while then they change to the advantage of the bank.

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Tags: citizens bank complaints
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