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Today was the first time that my child was ever treated this way by an airport agent. My ex-wife was taking my daughter to the airport to visit me in DC. Due to weather conditions the agent refused to send her to MSP because the flight from MSP to DCA might be cancelled. My ex-wife then tried to rebook with the agent, but the agent then said it would cost her over $500 for another flight two days later, because she had the option of sending my 9 year old daughter to MSP where she would be alone and stuck in a strangle airport. By this time my daughter was in tears and she didn’t even know if she would ever make it here. I tried to call Delta myself, but they were not taking calls on 12/26/10. I tried back numerous times both during and after the incident, but I still could not get through. Can’t even get though now by the way. They definitely need some more call center staff. Because my ex-wife could not get anywhere at the airport, and my daughter was beyond distraught at this time, we decided to have her just go home. Because I could not get through to anyone at Delta, I decided to purchase another ticket leaving in two days at a cost of $818. The original ticket was $580. I tried to file for a refund of the original ticket, but apparently that can’t be done on-line, so I will have to wait until Delta starts answering phones again. I would think that Delta would be more sensitive when it comes to unaccompanied minors, but Delta’s greed knows no bounds.

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URL: Delta Airlines

Tags: delta airlines, delta airlines complaints
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