Description

Add one more complaint for this company. I got scammed through their marketing ploy as several other people have mentioned. When I called their customer service number and actually got someone to talk to me, they were unable to find my order even though I got their e-mail order confirmation within minutes of placing the order that I didn’t intend to do. The way their website is set up you place the order before you confirm that the order is correct. There are no back buttons in order to change your order or correct any information regarding it. I was asked to call back in a couple of hours when my order should come up in their system. I asked several times to talk to a supervisor who could help find the order and was denied to do so. My call was forwarded to a voice mail machine where I left a detailed message that I was canceling the order immediately and would refuse any charges to my Mastercard. I plan to call back in a couple of hours to see if they are willing to provide the customer service that I should have received earlier. I also plan to visit my bank and block/cancel payment to the company if they should try to claim a payment. I’m deeply offended by this company and its tactics to advertise their product deceitively and sell unwanted services and additional products to unwitting customers.

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Tags: customer service, emery cat, scam
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