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Today was my first time at Forever 21, I was there with my 2 small children ( 9months and 3 1/2 years old) and my sister. I was falling in love with all the cute outfits but most importantly the inexpensive costume jewelry. I had plenty of items in my bag to purchase and of course my son suddenly had to use the potty. If ANYONE who has children has ever been shopping with their little ones, you can understand how IMPORTANT it is to get to that bathroom and QUICK!!! I gave my items to my sister and she was watching my youngest child and headed to a bathroom that was in plain view.. not blocked by anything, and not located in the back near inventory, I assumed it was a public bathroom. Suddenly, i was stopped by an employee (Male) and was told in a very very unsettling tone that ” It is completely unacceptable that I was about to use their employee bathroom, that it’s not open to the public”. I can completely understand that the bathroom is an employee bathroom, but it is in a horrible position if it cannot be used by the public, but to tell me I can’t allow my 3 1/2 year old son to use the bathroom, so i can go back to SPENDING MY MONEY THERE… is absolutely HORRIBLE customer service.. Eventually after several employees shunned me for wanting to use the bathroom, they allowed me to take him in there.

After wards I shared my disappointment in their actions and more so how i was spoken to with the manager.. and she told me almost the same exact thing, and that they don’t allow customers to use the bathroom because they shoplift… So I asked her if she thought I went in there to shoplift…that all i wanted to do was continue shopping…that i shouldn’t have to leave the store to find a bathroom for my child.. and then come back to continue shopping. She shrugged her shoulders and said “I apologize that they spoke to you that way” and walked away.

I mean honestly.. to give a customer… who obviously has plenty of product to purchase, and eventually that money ends up in their paychecks… would be a little bit more courteous to their customers, and speak to them like they are a guest there and not a pest. Very bad first experience…very very bad. Several customers were appalled by this.

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URL: http://forever21.com

Tags: customer service, forever 21, horrible
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