Description

copy of email sent to Hilton Hotel which was ignored:
> I was recently a guest in your Hotel from 2/16-2/19.
> I received my bill and there were charges on it for movies I did not
> order, a charge for use of Nintendo (which I do not know how to use and
> have never played it in my life). I tried to explain this to your front
> desk manager named “Brian” ( he refused to give me his full name), who
> was unwilling to accept that I did not order any of the services for
> which I was being charged, and he was so extremely rude to me that I
> lost my temper. I do a LOT of business travel : if these charges are not
> removed I am going to make certain that from now on my stays will only
> be at either Marriott or Sheraton. I have never had anyone question me
> before regarding disputes over erroneous charges. I am going to find out
> whom else in your corporation
> To contact on this matter because your employee basically called me a
> liar.

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Tags: hilton hotel, hilton hotel complaints, hilton hotel pasadena
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