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Instant Tax Service Complaints – FRAUD AND LIES
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I WENT TO INSTANT TAX ON 01/14/2011 TO FILE MY TAXES. I WAS TOLD THAT THEY WERE OFFERING LOANS FOR THE NEXT DAY. I HAD USED THE COMPANY BEFORE AND HAD RECEIVED A LOAN ONCE. I WAS TOLD TO CALL BACK BY TINA COLEMAN THE NXT DAY TO FIND OUT IF I HAD BEEN APPROVED. I WAS TOLD THAT I HAD NOT BEEN APPROVED AND THAT I WOULD HAVE T WAIT FOR THE TWO WEEKS TO GET MY CHECK ONCE THE IRS RELEASHED THE FUNDS. UPON CALLING TO CHECK THE STATUS OF MY REFUND ONE WEEK LATER I WAS TOLD THAT I NEEDED TO BRING IN A COPY OF MY DRIVER’S LICENSE BECAUSE SHE DIDNT HAVE IT IN THE SYSTEM. I TOOK MY DRIVER’S LICENSE IN AND I CALLE THE NEXT DAY TO CHECK ON MY REFUND SHE THEN STATED THAT IT HAD BEEN ACCEPTED AND THAT MY CHECK DATE WOULD BE 01/28/2011. AFTER SPEAKING WITH MY SISTER WHO GOT HER CHECK ON TODAY 01/27/2011 AHEAD OF TIME I DECIDED TO CALL AND CHECK ON MINE. I WAS TOLD BY TIM ANOTHER WORKER THAT I WAS REJECTED BECAUSE MY DEPENDENTS SOCIAL SECURITY NUMBER’S DID NOT MATCH THE IRS FILES. I SPOKE WITH TINA COLEMAN WHO TOLD ME THAT SHE FAXED OVER A COPY OF THE SS CARD TO GET THIS CORRECTED AND THAT I SHOULD COME UP THERE AT 1:00PM, WHEN I ARRIVED SHE WAS NOT IN THE OFFICE. I WAS THEN TOLD BY TIM THAT HE HAD CORRECTED ALL OF THE INFORMATION AND THAT IT CAN TAKE UP TO TWO WEEKS FOR THEM TO REVIEW IT AND SET A CHECK DATE. WHICH WOULD BE 02/11/2011. I THEN CONTACTED THE MAIN OFFICE AND REQUESTED TO SPEAK WITH A MANAGER WHO CALLED ME BACK AND SAID THAT TINA COLEMAN SAID THAT I DID NOT GIVE HER A COPY OF MY DEPENDENTS SOCIAL SECURITY CARDS AND THAT IT WAS NY FAULT THE IRS REJECTED ME. I THEN STATED WELL HOW COULD SHE HAVE FAXED OVER A COPY OF THE DEPENDENT SS CARD IF SHE DIDNT HAVE A COPY. HE THEN STATED THAT IS A GOOD QUESTION. HE TEHN STATED THAT ONE OF THE DISTRICK MANAGERS WOULD HAVE TO GO OVER THERE AND CHECK THE FILES BUT HE THEN GAVE ME A NUMBER TO HIS CELLPOHNE, I HAVE MADE SEVERAL CALLS TO THIS MAN AND I HAVENT GOTTEN AN ANSWER OR A CALL BACK. WHAT I DONT UNDERSTAND IS WHY DO THEY HAVE O LIE? ALL THEY HAVE TO DO IS TELL THE TRUTH BECAUSE EVERYONE MAKES A MISTAKE. WHAT MAKES ME REALLY MAD IS THAT THEY ARE NOT OWNING UP TO THEIR MISTAKES AND THAT THEY ARE TRYING TO GET OUT OF GETTING ME MY MONEY THAT I NEED BAD TO PAY BILLS THAT ARE BEHIND. JERMAINE IS THE DISTRICT MANAGER TINA COLEMAN AND TIM ARE THE TAX WORKERS. IM ABOUT TO GO UP TO THE COMPANY AND SEE WHAT IS GOING ON BECAUSE NO ONE HAS CALLED ME BACK. TONIGHT I AM CONTACTING ANDY WISE TO GET THEM EXPOSED ON TV AND I WILL BE PLACING SOME OF THESE POSTS ON TV FOR THE WORLD TO SEE. INSTANT TAX SERVICE IS A RIP OFF.
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Tags: fraud, instant tax service complaint, lies, scam
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I too was a victim of this scam group this year. On 1/17/2011, I was told I was only going to pay $199 in fees and the morning of my return (1/28/2011), I was charged $512.95. On top of that, no one seems to know where my State tax return is. The corporate office at ITS said that my return went to the franchise and they used my state return as apart of their fee. I am in the process of reporting this company; I also reported Urban Trust bank/Insight Prepaid cards to the BBB (Louisville, KY & Lake Mary FL–UTB corporate headquarters are in Lake Mary, FL) and the Federal Trade Commission. My next step is to contact the State Attorney General. I hope this case of fraud will eventually become a class action lawsuit against these companies.
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Enforcement Unit I, Supervisory Counsel David P. Weber F-2032
I WAS HAD BY INSTANT TAX SERVICE ALSO THEY TOLD ME THE SAME THING WHEN I WENT IN TO FILE MY TAXES IN JANUARY OF 2011 AND THEY SAID MY FEE WOULD ONE THING AND IT TURNED INTO $800 THEY TOOK AN EXTRA $514 DOLLAS AND NOW THEY SAING THEY DONT KNOW WHAT HAPPENED TOIT AND I HAVE TO PAY THAT BACK TO THE IRS AND NOW MY COSOMOTOLOGY LICENSE IS SUPPENDED I WANT ANSWERS AND MY MONEY
It happened to me in Toledo, Ohio…On Jan 19th I went initially for the loan they told me being that my refund would be only $1388 I wouldn’t be a candidate for a loan. I told them OK, I’ll file my tax’s when I get my w2 then I thanked them and left. Days later I finds out they filed my tax’s on Jan 17th without my permission. After it processed thee IRS took a deduction I owed and left me withe a $437.01 refund deposited on Feb 01, 2012 to I guess thee tax service bank account. I called them and they told me they haven’t received it check back in a week. Well almost two weeks later I still haven’t heard from them so I called and was connected to a call center where I explained my situation. They gave me thee phone number 419-720-8323 to thee Toledo (Monroe) tax branch I visited. I call and inquire about my refund they told me that they charged $299 fee & thee bank $150 and now I owed them. I was shocked I then asked why would you file my tax’s without my permission and why would you file them knowing I wasn’t getting much back and then charge excessive fee’s. Afterward I saying that I demanded to have a list of these itemized fee’s and she promptly hung up on me. I immediately called back only to get a busy signal. After repeated calls I finally got through and told them they deliberately hung up on me. Then thee tax preparer or manager on phone said. “I wasn’t going to get thee fee’s back, that if I wanted to see their fee’s I will have to come in thee office myself, and then if I do I most likely wouldn’t be seen cause their busy handling tax customers and don’t really have time to handle my matter” In other words they were saying YES WE SCAMMED YOU!!! Sorry for your luck! This company needs to be thoroughly investigated what their doing is wrong to so many people all around thee USA. To make it so bad their not even natural Americans that own and started this company thee owner is Somali…makes you think of those Nigerian email scams that wiped out so many bank accounts years ago. They come over to this country courtesy of tax breaks to rip us off then laugh their butts at us.