Description

sub:Pathetic customer care service..
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dear nodal offcer,
this is a matter for which tikona should be ashamed of,the worst quality of customer service provided
to was not expected from a brand like tikona.
i had my complain done on 24th of june 2010 at 11:29pm,where i spoke with \\\”Muutuja\\\”,
and today is 6th of october 2010,its been 4 months that my problem is not been resolved.
this is where your comitment of resolving the issue in 48hrs proves to be \\\”bullshit\\\”.
my problem was\\\”my internet was not functioning form the mid of june for which i had set an complaint,
on 24th june 2010….
no one from your side reverted back to me as to followup with this case.every time i was given a new complaint number
along with an assurence of getting an sms confirmation or a call back confirmatiom from your side,
i have not received any thing of that sort till date,
i had to follow up with u guys giving repeted complaints some of the details that i kept a note of are;
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call 2:tikona 24/june/2010 :manjukumar 12:00a.still the problem was not resolved.
call 3:complaint:1-603 268 093…….29th june 6:40
call 4: ……..30th june 12:30
call 5:shagufta{7:49}
call 6:where i was givn this id to send an escalation vikas bhosle :[email protected] 3rd sept 2010
call 7:manohar:(5:22pm) 10th july,pune
call 8:mandar yadav(10:15pm)15 july……
call 9:VISHAL WALKE(DISCONNECTION DEPT)…5th oct 8:30pm…gave me assurence of starting connection on the day,
but yet did not start,again spoke to him after few hours,then was assured it will start by tommorow 6th oct,
and will get a call back from him in the morning and the time now is 6;00pm.
call 10:deepali(disconnection dept)…….6th oct……3:00pm.
call 11;5/10/10:chandasen:3:00pm,manohar(disconnection)
call 13:floor supervisor(nikesh sinha)pune…..5:25…..6th oct.gave assurence of call back by 6:00pm….but no call received till 6;10pm
call 14:oct 6th 6:10pm…rep put the call on hold for around 10-15min…
spoke with mandar yadav.was arguing me with previous complaints did ask me to mail the wave off bill.
He\\\’ll be giving me call back i asked him abt by what time will they call so he kept my call on hold again..before 10pm.
call 12:pooja……..8;20pm…no resolution yet
call 13:nilesh vidhate…6:10pm..7th oct.within 6hrs i\\\’ll get an confirmation abt the complaint and then i\\\’ll get the expected time to get this prob resolved..
CALL 16:VIJAY KUDHE(SENIOR SUPERVISOR)….8TH OCT….11:54AM——HE STATES I HAVE AN OUTSTANDING BILL FOR MONTH OF JULY…BUT MY NET WAS NOT WORKING SINCE MID OF JULY …
CALL 16:AMIT KHARWAR:(DISCONNECTION DEPT):HE\\\’LL CALL ME IN AN HOUR
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i denied paying the bill for these unused days,then i started receving calls from collections for not paying these
bills i clearly stated them the issue and said them i wont pay for those months and hence forth i should not
receive any calls for the same..
then after few days my internet was disconnected with aaa error of not pending bill.

then after a long wait i did again request to start my connection,still no resolution,
then i received a wave off letter from tikona stating to pay an amt of 800rupees for resetting my connection ,
Till today my problem is not been solved and this shows the inefficency of TIKONA when it comes to customer satisfaction,
This attitude of tikona is leaving me with no option but raising an complaint against you guys in the\\\”Consumers Court\\\”.

***I just cant stop writing about the frustration which is being build up because of you guys .
i am falling short of words to critcise your quality of service….

***note:please do not use any punch line any where in your publicity \\\”customer satisfaction \\\”because you do not know the meaning of this..
please donot give any commitments to any other customer because you cannot fullfill them…

thanking you
(for your fantastic service)

vaibhav a bhor.(9920324929)

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URL: www.tikona.in

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