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I am behind in my credit card payments due to job loss. I made an agreement with their collections dept. to make 4 monthly payments of $60 to be automatically debited from my checking account on the FIRST of each month. On the first of Nov. I checked for the debit but it hadn\’t been done. I waited for the next 4 days and still no debit from Macy\’s. I figured that perhaps the agent on the phone had taken down the wrong bank routing number or acct. number and that they would call me. Days go by and then on the 15th of Nov (when my account balance was at about $10 – they did the auto debit. Naturally, my bank charged me an overdraft fee of $34 putting me now in the hole by about $100! When I called Macy\’s to ask why the debit wasn\’t done until the 15th when the agreement was for the first, they acknowledged that they were backed up and they would send me a check for $34.00 (the amount of the overdraft fee). Well, its been nearly 1 month since that conversation and I have still not received a check. To top it all off, they did the same thing this month! A friend who knows a lot about credit issues told me that what they did is illegal. When the agreement is for a specific date, the action must occur on that exact date or the agreement is null and void. I\’m not sure who to go to with this situation – the Fed Trade Commission? Sue in small claims court? If anyone knows please contact me at [email protected]

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Tags: Macy\'s Credit Cards, Payment Agreement
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