Description

Received a Netgear router to replace my (working) LinkSys router – from Dell, to try to determine why my new Dell, when started up, drops my other 5 computers off my wireless network. Prior to testing with the new Dell, I configured all my other computers on the wireless network, to make sure everything worked. One of my Macs, and older one, doesn’t work with the Netgear router, with WPA enabled, although it does just fine with the LinkSys router.
I had to call Netgear “support” 4 times in all, each time going through the same newbie questions – who’s your ISP, who made the cable modem, etc. etc., and describing the problem in detail, only to be asked the same questions repeatedly – even with the same support rep! Quick question – who makes Mac computers? anyone? 2 of the 4 Netgear asked me this. The most recent one asked me to connect via ethernet, which I did. Then, he asked, is there anything else I can help you with? I politely informed him that that was *not* the problem – I want to use it wirelessly. He then informed me that I should contact Apple support, and stuck with that, even though I told him several times this exact same computer works fine with the LinkSys router. I finally asked for a supervisor, was told he was busy on another call, I told him I’d hold, and was told again that the supervisor was busy.
I told him this is completely unacceptable support, at which point I was placed on indefinite hold.

This router is going to be donated to someone who either has a heterogeneous Windows network, or who doesn’t care about securing their network. I’m going back to my old LinkSys router, or possibly a new SMC (which I used successfully for years until it finally died).

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Tags: netgear, netgear complaints, pathetic support
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