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I would like to let you know about the most terrible ticket issuing experience I have with Singapore Airlines. I certainly believe that these airline is trying to rip off their customer and keep their money illegally. I am sure they have their ways to make excuses and explanation (they name them procedures), but they have had me double pay for three tickets, and have been keeping my money for a month, and not even refunding in another month.

Unfortunately, I have purchased three tickets from Singapore Airlines on 27th of December 2010. That was my biggest mistake!!! It took me 3 full days, at least 20 phone calls around 20-25 minutes each. Representatives that I talked to were all helpless and every for problem comes up they were saying that was the procedure and there is nothing they can do. I tried to pay with my international credit card and after two days, finally i was told that they can not accept international credit cards, my transaction did not go through and tickets were not completely approved so passengers were not be able to fly. So I was told to pay by US issued credit card. Which I had to accept because it was the last minute and these passengers had to fly that day. Supervisor at LA office told me that all three tickets will be refunded in 5 to 13 business days, and he sent me a confirmation about that. That was on 27th of December, 2010.
I did not hear anything about these refunds from Singapore Airlines. When I got my credit card statement on 25th of January, 2011. I saw those charges were on my statement and I have to pay the credit card by 2nd of February. I immediately called Singapore Airlines to see why tickets were not refunded. They had no idea!!! I talked to Shanka a representative who tried to help me to understand what was going on. He told me he was gonna look into it and call me back before his shift was over that day. I did not receive any calls. So I called again on 26th of January. Shanka was not available. Another representative answered my call and I asked for a supervisor. He transferred me to Ravi. I had to explain all situation again, and Ravi told me tickets were refunded as of today, it will take 5 to 13 business day starting from today. I couldn’t accept that because I had to pay to my bank, otherwise I will get interest and late charges so I wanted to talk to a manager. He transferred me to Kamlesh. After I explained everything to Kamlesh again!!! he told me they did not get a confirmation from Frankfurt office since today, but finally they got it and tickets were already refunded, there is nothing can be done. Refund will take 5 to 13 business days. He assured me that he will look into the reason why it took 1 month to get a confirmation from Frankfurt and call me tomorrow with and explaination. But at the same time he guaranteed that refunds have been issued and I will see it in 5 to 13 business days in my account. Today, on 27th of January, Ravi called me and told me they already talked to Frankfurt office and my refunds will take 4 to 6 WEEKS!!! I wanted to talk to Kamlesh who assured me yesterday that refunds have been already issued. This time Kamlesh has told me that this is their procedure and there is nothing can be done. Frankfurt office will refund these tickets in 4 to 6 weeks… They keep talking about the procedure which they don’t even follow. They don’t even accept their mistakes or disregards. They don’t apologize. All their cocern is keeping my money for another month. So, I have paid double for three tickets, and there is nothing I can do to get my money back.

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URL: Singapore Airlines

Tags: singapore airlines complaints
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