Description

I have finally lost my patience with Vodacom. I use their 3G datacard service for my Business internet and email connection, and have continual problems with the service from Vodacom, . Despite my connection reflecting HSDPA connection, it is impossible to maintain network connection, and it reflects a speed of only 50-200bps, making it impossible to even connect to the internet or download emails. Furthermore, network connection is ‘dropped’ as much as 10 times per hour.

I reported this problem to the Call centre on 11th August, again on 14th August and again 18th August 2009. Each time, this problem has not been resolved, yet I see on their webite, that my logged queries are all reflecting a ‘closed’ status. I continue to have this daily problem and my business is suffering dramatically.

Interesting to note that on 21 August, there was a 15 hour power failure in my area, but as I have a generator, I was able to operate my laptop for that entire period. Amazingly, I experienced perfect connection and perfect speed on that day…which I believe was due to 99% of network users in my area not being online and using Vodacom’s network due to the power failure.

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Tags: fraud, Vodacom
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