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Vodafone Complaints – pathetic customer service
Description
hiiii…my name is Taufiq ahmad, mob. no. is +919999964282 yesterday 18th of apr i got a msg regarding vodafone superweek, i activated it or while following all turms and conditions i used this service that was absolutely free, even after when i checked my account i saw my bal was in (-), i dailled 198 to complaint it was around 4:00pm 1st ms. kavita picked up the cal i share all that and and she was aggree then that my bal was diducted wrongly, she commited to me refund my bal and said she had frward a request and gv me a request no. but i did not get any cnfrmation sms and i called up agn to 198 and this time a guy picked the cal i agn share all that and he put me on hold, i had been holding since around 15 mnts and then my call was discncted without gv me any info, i called up agn on same no. this time mr. rajiv picked my cal i agn shared all and gv that request no. that i got frm ms kavita and then he gv me info that there was no request for my no. then i came to know that it was a fake request no. i asked him to take my complaint but he didnt take any complaint regarding that and i asked to transfer my call to his senior he put me on hold and came back and said all senior were in a meeting said there was no senior available on the floor…i asked imphased on him to transfer my call to senior agn and then he put me on hold and did not come back i waited for 30 mnts but due to no respons i disconnected my call myslf. and in all this conversation the language, and tone of this guy was really pathetic, was irriatating…
and now i’m very disapointed with vodafone customer srvice… and i’m gonna chnge my service provider..
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Tags: vodafone complaints
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