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I placed an order with this company but when I discovered they were using UPS to ship the order I asked them to recall the order. They claim they tried but UPS did not comply? I also discovered t my dismay that the documentation was inappropriately completed and as a consequence I wound up paying more in customs, excise and VAT as customs had to guesstimate the cost of shipping based on the weight which was put down as 3 lbs for an item that was a little over 2 ozs and indicated as F)OB (free of board) implying shipping was not paid instead of indicating the sipping charged to me of $40 (CIF meaning cost, insurance and freight) had been paid. I paid VAT on a higher (guesstimated) value of $76 based on the weight. There must be an incentive for wigs.com to operate this way. I also wonder why they insist on using UPS (do they get a commission/cut?). Why won’t they ship with USPS who in my opinion have always proved to be more reliable. With UPS I had t pay additional charges to get my delivery over and above what I paid at the outset. Wigs.com were very unhelpful and frankly their well designed website is all they have going for it. The service is crap. Normally I google a company to see how they have dealt with customers but I didn’t this time because there was a sale and a deadline. My experience with this company has frankly put me off shopping in the USA for good. I just don’t ever want to go through what I experience with wigs.com again but there are no guarantees as to what kind of after sales service you will get once you engage. Shopping online is a hit and miss so for me I’d rather just not risk getting my blood pressure up. I stopped shopping on ebay for the same reason. High unverifiable charges. I thought companies online would be better but it appears not. Anyone shopping at wigs.com, BEWARE.

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URL: http://wigs.com

Tags: poor customer service, Wigs.com
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